Otix F.A.Q.

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QR Codes

A dynamic QR code gives you the ability to edit the destination URL of the QR code without having to re-print your QR code.

Absolutely, all QR codes created with Otix can be edited or changed anytime in the future.

QR codes have become very easy to use and highly adaptable over the last several years. Virtually every smartphone’s camera can scan a QR code.

Absolutely, all QR codes created with Otix can be used for commercial purposes.

Absolutely, you can upload and add your own logo.

You can set country, state/province, operating system, and browser targeting conditions for your QR codes.

Country targeting allows you to redirect scans from any country you set to a specific URL. For example: Redirect people who scan your QR code from Canada to www.your-website.ca while still sending all others who scan your QR code to www.your-website.com.

State or province targeting allows you to redirect QR code scans from any state or province within the US & Canada to a specific URL. For example: Redirect people who scan your QR code from Florida to www.your-website.com/florida while still sending all others who scan your QR code to www.your-website.com.

Operating system targeting allows you to redirect QR code scans to different URLs based on the person’s device operating system. For example: You are promoting an app and would like to automatically send Apple users to the App Store and Android users to Google Play once they scan your QR code.

The QR codes never expire, however if your Otix subscription is not active then your QR codes will not redirect to their final destination.

You are able to download your QR codes in high resolution .PNG or .SVG

Absolutely, you pick a color from the color wheel provided to you or you can set your own custom color in HEX format.

A frame is what houses the QR code and often has a label on it which says, “Scan Me”.

The frame text is customizable, and you can also adjust the frame text size as well.

Browser targeting allows you to redirect QR code scans to different URLS based on the person’s browser.

Absolutely, you can change the targeting conditions at anytime without having to re-print your QR code.

Absolutely, you have the option to set multiple conditions. You also have the option to “Match All” conditions, meaning the person must match all conditions for the redirect to occur.

Yes, all scans are counted and recorded.

Scans include the user’s scan date, browser, country, state or province, and operating system.

Reviews

By requesting feedback and reviewing the responses, you can proactively address negative experiences by reaching out to customers and making amends, preventing unfavorable reviews from affecting your online reputation.

Yes, Otix allows you to collect reviews from various platforms, such as Trustpilot and others, by including their links on the custom Otix page.

By streamlining the review collection process and encouraging customers to leave feedback, Otix helps you collect more positive reviews, ultimately improving your online reputation and attracting more customers.

The feedback form allows customers to directly leave feedback for the business owner without posting it on public review platforms. This helps collect valuable feedback that can be used for internal improvements.

Yes, you can choose to have the feedback form always visible on the Otix page. Simply select “Always Visible” option for the feedback form on the Otix page editor.

The feedback includes details such as the time, location of the user, device used, and browser, and the feedback message (if any is left) to help business owners better understand their customers’ experiences.

If a customer leaves a low rating on your Otix page, a feedback form can be displayed to gather more details about their experience. This helps business owners understand the issue and address any concerns.

Yes, Otix enables you to track customer responses, including the date and time, customer’s location, browser, and device type, providing you with valuable insights into your customers’ engagement.

Review gating is the practice of filtering customer feedback based on their sentiment, only allowing positive reviews to be published on public review platforms, while negative feedback is directed elsewhere. Otix is firmly against review gating and is fully compliant with review site policies, including Google. The platform allows for an unbiased review collection process, encouraging customers to leave their honest feedback on public review sites without any filtering. This ensures that your business maintains a transparent and genuine online reputation while adhering to the guidelines set by review platforms.